Frequently Asked Questions (FAQ)

Q. How do purchase my order on the site?
A: To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
A: Hong Qiao offers various kind of Payment Methods as shown below :-

  1. Credit Card (Visa or MasterCard)
  2. PayPal Express
  3. Invoice / Cheque / Offline Bank Transfer

For Credit Card (VISA / MASTERCARD) OR PayPal payment.

Select PayPal check out.


Step2.    Fill in your credit card info OR login to PayPal for use your PayPal account. 

For Invoice / Cheque / Offline Bank Transfer

Bank : Hong Leong Bank Berhad
Bank Account :  197-00-0-1188-8
Account Name : De Luxe Circle (M) Sdn Bhd

After you made the payment, please send us the payment details of:
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : customerservice@hongqiao-my.com.my

Note: Your purchased products will not be delivered until we have this confirmation.

Q. I don't receive order confirmation.
A: Kindly check on Spam or Junk Mail folder.


Q. How to change my account personal information?
A: Log-in your account → Click on “My Account”(upper right corner) → Select "Account Information" for change your personal infomation & password.

Q. How to change shipping address?
A: Log-in your account → Click on “My Account”(upper right corner) → Select "Address Book" for change shipping address.

Note: New shipping address only affect for next order.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Your Password?” and fill your email that used to register the account in the box.
  2. Click Reset My Password.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

You may email to support@hongqiao-my.com.my for further assistance.

Q. What is the product’s transaction currency?
A: All products transaction currency will be done in Ringgit Malaysia (RM).

Q. How long does the delivery usually takes?
A: Delivery usually will takes about 3 to 5 working days


Q. I still have doubts!
A: Sorry that we’re unable to clear your doubts in the F.A.Q page. Kindly send us an email to customerservice@hongqiao-my.com.my or call us 012-7996906 for clear your doubts.

Online Shopping Guide
Shipping & Return Policy

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