Shipping & Return Policy

运输条款 Shipping Policy


邮费 Postage Fees & Charges

  • 任何西马的订单(除了Langkawi) 虹桥将收取费用RM10
  •  东马(沙巴和沙捞越) 暂时不开放送货服务。
  •  虹桥将承担剩余的运输费,35%的油费和政府收取的运输费。
  • Hong Qiao charge only RM10 per purchase for a single consignee for West Malaysia. (exclude Langkawi)
  • For East Malaysia (Sabah and Sarawak) is not available temporary.
  • Hong Qiao will bear the balance of the shipping fees, 35% petrol and shipping fee surcharge by the government.



免费送货 Free Deliver

  • 西马一带(除了Langkawi),只要单张订单超过RM180,虹桥将提供免费送货上门服务。
  • 东马(沙巴和沙捞越)暂时不开放这项服务。
  • 您可选择使用GDEX / Motorex / Skynet 来运送您的包裹。
  • 确认款项后才会开始发货。

  • Hong Qiao provide free delivery services within West Malaysia (exclude Langkawi) on purchases above RM180 in a single order.
  • For East Malaysia (Sabah and Sarawak) is not available temporary.
  • Your parcels are delivered using the following courier services GDEX/Motorex/Skynet.
  • Goods will only be dispatched after payment has been received.

    温馨提示:目前我们仅提供西马区邮寄服务(除了Langkawi)。送货地址在下单后将无法做任何的修改或调整。
    Gentle reminder: Currently we ONLY available ship to West Malaysia (exclude Langkawi). All addresses are unable to make any adjustment once already in processing.


自行上门取货 Self-Collect

您可以选择自行来到虹桥士古来区的办公室取货。
You can choose to collect your purchases at Hong Qiao’s Office, located in Johor Bahru, Johor.

虹桥办公室地址 Hong Qiao Office Address:
2, JalanWira 3,
Taman Sri Yacob,
81300 Skudai, Johor.

若有任何疑问请联络 012-7996906 或者电邮至customerservice@hongqiao-my.com.my 以获取更多详情与此同时也请提供您的订单资料。
Please contact 012-7996906 or customerservice@hongqiao-my.com.my  for further information and please provide your order details.



送货时间 Delivery Time
我们会尽最大的努力在最短的时间内把货物送到您手上(所有的订单仅在工作天和时间内处理)。虹桥不代表任何运输公司,无法控制任何的任何突发情况(例如未准时送货),希望顾客能够谅解。虹桥将竭尽所能地协助您处理任何虹桥的能力范围内的事项。

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that Hong Qiao does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.

温馨提示:虹桥的工作时间是星期一至五(8am – 6pm),不包括公共假日。
Gentle reminder: Our Office hours is from Monday to Friday (8am – 6pm), excluding Public Holidays.



促销期间 During Promotion Periods

在促销高峰期间,由于大量订单以及人手方面的不足,若无法在预定的时间内完成您的订单请多多包涵。我们会尽量在最短的时间内把货物送到您手上。
若想了解更多有关运输条款的详情,
请联络我们:012-7996906 或电邮至 customerservice@hongqiao-my.com.my

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues, 
Please contact us at:  012-7996906 or customerservice@hongqiao-my.com.my



退货政策 Return Policy


货物出门,恕不退还/更换货品。若发现有任何的损坏或货不对版,请在4天内联络虹桥进行一对一更换,逾期恕不受理。请联络我们的客服人员012-7996906 或电邮您的资料至 customerservice@hongqiao-my.com.my我们的客服人员会在最短的工作时间内回复您的消息。

No item changes / return are allowed after payment has been made, except defective or non-conforming goods are exchangeable on one-to-one basis within 4 working days.You can contact our customer service at 012-7996906 or email your inquiry to customerservice@hongqiao-my.com.my Our customer service will contact you during working days and hours.

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